Many employers struggle to manage the high volume of job applications so do not allow us to provide their contact details.
We strongly encourage employers to update you about the progress of your job application and give them tools to make it easier. Unfortunately, if you have not heard from the employer within 14 days they may feel, on this occasion, other applicants appeared to be a better "fit" in terms of desired experience than you had.
We’d love to provide you with more specific information, but because the employer doesn’t involve us in their shortlisting process we don’t have this information and are unable to influence the employer’s decision.